Shipping policy
Shipping Policy
Shipping Origin: All orders are shipped from Turkey.
Estimated Delivery Time: Once dispatched, your order will arrive within 7–21 days, depending on the destination.
Order Processing Time
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Orders with confirmed payment are prepared and shipped within 1–3 business days.
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During high-demand periods or sales, processing times may take longer.
Shipping & Tracking
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Once your order is shipped, you will receive an email with a tracking number.
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Please allow 24–72 hours for tracking information to become active in the courier’s system.
Shipping Fees
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Shipping costs vary by destination and cart total. The fee is displayed at checkout before payment.
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If a free shipping promotion is available, the terms will be shown on the product or checkout page.
Customs, Taxes & Duties (International Shipments)
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Any customs duties, VAT, or import taxes charged by the destination country are the customer’s responsibility.
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Customs processing may extend delivery times. Delays caused by local authorities or carriers are beyond our control.
Delivery Attempts & Address Information
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Please ensure that your shipping address is complete and accurate.
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Incorrect or incomplete addresses, refused, or unclaimed parcels are subject to additional shipping fees, payable by the customer.
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Depending on the courier, 1–3 delivery attempts may be made, or the parcel may be redirected to a nearby pickup location.
Delays
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Delivery times are estimates only and not guaranteed.
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Weather conditions, holidays, customs delays, and remote delivery areas may cause additional delays.
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En. Sigma is not responsible for delays caused by carriers or unforeseen circumstances.
Damaged or Lost Packages
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If your package arrives with visible damage, please request a damage report with the courier before accepting it.
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For missing, damaged, or lost shipments, contact us within 7 days of the delivery date:
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Email: info@en.sigmawears.store
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Please include your order number, photos, and the courier report if available.
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Partial Shipments
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Depending on stock availability and logistics, your order may be shipped in multiple packages.
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Each package will have its own tracking number.
Address Changes & Order Cancellation
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Address changes can be requested before dispatch.
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Once shipped, address changes may not be possible or may incur extra charges from the courier.
Contact
For any questions related to shipping and delivery, please contact us at:
📧 info@en.sigmawears.store
Note: This policy is for general information only. Carrier procedures and local regulations may vary depending on your country or region.