Privacy policy
Last Updated: November 1, 2025
En. Sigma operates this store and website—including all relevant information, content, features, tools, products, and services—to provide you with a personalized shopping experience (“Services”). En. Sigma is supported by Shopify, which enables us to provide these Services. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, make a purchase, or engage in other transactions through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Policy will govern the collection, processing, and sharing of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understood this Policy and consent to the collection, use, and sharing of your information as described herein.
Personal Information We Collect or Process
When we say “personal information,” we mean any data that identifies you or can reasonably be linked to you or another individual. It does not include anonymized data or data that can no longer reasonably identify you. Depending on how you interact with the Services, your place of residence, and applicable laws, we may collect or process the following categories of personal information (including inferred data):
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Contact Information: such as your name, address, billing address, shipping address, phone number, and email address.
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Financial Information: such as credit/debit card details, account numbers, transaction details, payment method, and authorization.
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Account Information: such as username, password, security questions, preferences, and settings.
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Transaction Information: such as items added to your cart or wishlist, purchases, returns, exchanges, or cancellations.
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Communications: information you provide when contacting us for customer support or inquiries.
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Device Information: details about your device, browser, network connection, IP address, and other unique identifiers.
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Usage Information: details about how and when you interact with or navigate the Services.
Sources of Personal Information
We may collect personal information from the following sources:
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Directly from you, such as when you create an account, use our Services, or contact us.
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Automatically through the Services, such as via cookies and similar technologies.
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From service providers, who assist us with technology, analytics, payment processing, shipping, etc.
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From business partners or other third parties.
How We Use Your Personal Information
Depending on your interaction with us or the Services you use, we may use your information for the following purposes:
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To Provide, Personalize, and Improve the Services: To fulfill your orders, process payments, ship products, manage returns and exchanges, send notifications, and personalize your shopping experience.
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Marketing and Advertising: To send you promotional materials (by email, SMS, or mail) and display targeted ads based on your purchases or browsing activity.
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Security and Fraud Prevention: To verify your account, detect and prevent fraud or illegal activities, and ensure the safety of our Services.
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Customer Support and Communication: To respond to your inquiries, provide assistance, and maintain our business relationship.
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Legal Compliance: To comply with laws, respond to legal requests, or enforce our policies and rights.
How We Share Your Personal Information
We may share your information under this Policy with:
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Service Providers (e.g., IT management, payment processors, analytics, shipping, customer support).
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Business and Marketing Partners, including Shopify, for promotional and advertising purposes.
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With Your Consent or at Your Direction, such as for product shipping or social media integrations.
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Within Our Corporate Group or with affiliates.
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For Legal or Business Transactions, including mergers, acquisitions, or bankruptcy proceedings, and as required by law.
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information to deliver and enhance the Services. Your information may be transferred to Shopify and third parties outside your country. Shopify may also use your information to provide advanced features and analytics. For details on how Shopify uses your data and your rights, visit the Shopify Consumer Privacy Policy.
Third-Party Websites and Links
The Services may include links to websites or platforms operated by third parties. We are not responsible for their privacy or security practices. You should review their policies separately. Publicly shared information (e.g., on social media) may be visible to others and reused by us or third parties without restriction.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal data from anyone under the legal age of consent in your jurisdiction. If you believe your child has provided personal information, contact us to request deletion.
Security and Data Retention
No security system is completely impenetrable. Please avoid transmitting sensitive data via unsecured channels.
We retain your information for as long as necessary to maintain your account, provide Services, comply with legal obligations, or enforce our policies.
Your Rights and Choices
Depending on your jurisdiction, you may have rights such as:
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Access – to request details about the personal information we hold about you.
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Deletion – to request that we erase your personal information.
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Correction – to update inaccurate or incomplete information.
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Portability – to request a copy or transfer of your data.
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Marketing Preferences – to opt out of promotional emails (non-promotional emails may still be sent).
If you live in the UK or EEA, you may also have the right to:
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Object to or restrict processing of your personal data.
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Withdraw consent at any time (without affecting prior lawful processing).
You can exercise these rights through the Services or by contacting us. For information on your rights under Shopify’s data processing, visit Shopify Privacy Portal.
We do not discriminate against users who exercise their privacy rights.
Complaints
If you have concerns about how we process your personal data, contact us using the details below. Depending on where you live, you may also contact your local data protection authority.
International Transfers
Your information may be stored or processed outside your country of residence.
When transferring personal data outside the EEA or UK, we rely on recognized transfer mechanisms such as the EU Standard Contractual Clauses (SCCs) or equivalent safeguards.
Updates to This Policy
We may update this Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this website with the revised “Last Updated” date.
Contact Us
For questions about our privacy practices or to exercise your rights, please contact us at:
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Under applicable data protection laws, we are the data controller for your personal information.